What to do in the event of a car accident?

In the unfortunate event of you being in or at the scene of an accident, here’s a quick guide of what to do:

Note the registration number of the other vehicle(s) involved.
Obtain the names and address of the other witnesses. Also obtain the name, address and policy number of the other party's insurer.
Make a sketch plan of the scene of the accident and make a note of the road name, and the address of any property that has been damaged.
Do not admit responsibility or sign any statement to this effect. It is appreciated that due to the circumstances of the incident this may cause offence to the other party involved. Your best response is to state that your insurance policy prohibits you from admitting liability without your insurer’s written agreement.
If the accident results in damage to another vehicle, an animal or other property, to comply with the law you must stop and give your name, address, and registration particulars of the vehicle (along with owner's name and address, if different).
If anyone other than yourself is injured you must show your Insurance Certificate to the police or to any other person reasonably asking. If you cannot do this at this time of the accident, report to the police as soon as possible and, in any case, within 24 hours.
If you have caused damage to another vehicle or property, you must also show your insurance certificate to any person reasonably requiring you to do so.

After following the above – you may have further questions as to how to proceed regarding the accident and your car insurance, why not take a look at our FAQs on our website to find out what to do if your vehicle has been damaged, your windscreen is cracked or what to do with any correspondence relating to the accident.

Remember - if you’ve got any questions – you can always speak to a member of our friendly Customer Service team on 02394 003 200.